Refund and Cancellation

Cancellation is charged on full fare For Fixed Departure Package Tours (seat in coach basis)

Tour codes : Daily Tour/Short Tour 4 to 6 Days.

1. Before 48 hours of the departure of the bus/Car - 10%

2. Before 24 hours of the departure of the bus - 50%

3. Before 4 hours of the departure of the bus - 90%

4. Within 4 hours of the departure of the bus - NO REFUND

Tour codes : Medium size tours more then 7 to 18 Days.

1. Before 7 clear days of the departure of the bus - 10%

2. Before 3 clear days of the departure of the bus - 50%

3. Before 4 hours of the departure of the bus - 90%

4. Within 4 hours of the departure of the bus - NO REFUND

Tour code : Long tours more then 20 days.

1. Before 10 clear days of the journey date - 50%

2. Within 7 days - NO REFUND

No refund for No shows or after the commencement of the tour or delayed arrivals of the participants for whatsoever reasons.

No refund thereafter, No refund for No show or after the commencement of the tour or delayed arrivals of the participants for whatsoever reasons.

Similarly, after the commencement of the tour, if any participant cancels the trip due sickness or for any reasons whatsoever, there will not be any refund at all and hence, cannot be adjusted with any services provided from the point of canceling the trip. All the extra expenses involved in surface/air transportation, accommodation, treatment etc. should be borne by the concerned participant or by the next of kin of the participant.

Holiday Package tours

1. Before 7 clear days of the journey date - 50%

2. Before 2 clear days of the journey date - 80%

3. Within 2 days of the journey date - 90%

Cars, Vans, Jeeps, Tempo Traveler and coach rentals

1. Before 24 hours of the departure of the vehicle - 10%

2. Within 24 hours of the departure of the vehicle - 25%

I.The company reserves the right for variation / modification/ amendments/alteration & / or cancellations etc. of any tour prior to departure without assigning any reason. In such cases, the entire amount paid by the tourist shall be returned by the company by "A/C Payee" Cheque against production of original receipt issued by us, in Indian rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve bank of India rules and regulations, irrespective of whether the tour payments in part or whole were made in foreign currency and no additional compensation will be applicable whatsoever.

II. No refund will be payable for any missed/ or unused services of the tour including the meals due to whatsoever reason.

Refund against online ticket cancellation : In case of the online ticket cancellations done against the bookings made using the Credit card then the refund amount after deducting the cancellation charges as applicable will be credited back to the same credit card used while booking within 4 to 5 working days from the date of cancellation and if it was through Net banking then the refund amount will be credited back to the same bank account within 10-15 working days.

Compensation charges for Air/Rail reservations, tours conducted by independent contractors or agencies other than STPL, are applicable as per the rules of Air/Rail/Cruise and independent contractors or agencies. Any refund payable to the tourist will be given only after the receipt of funds from these agencies after deduction of necessary charges, etc.Note : If A.C. fails, an amount of 5% per head charges would be refunded. In case of State Government / Private Resorts / Hotels where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended / preponed / postponed/ cancelled/ or not utilized.

Important conditions : Passengers acceptance of the receipt while making the advance, full payment, passengers signature on the booking form, proposal, receipt, or paying the advance amount shall mean accepting in totality of the “terms and conditions” contained herein by the passenger(s).

There is no contract between the company and the passengers until the company has received the advance for the tour. Full payment must be received one week before the departure of the tour. In case the booking is made within one week, then full payment has to be paid at the time of booking itself. If the full amount is not paid up at the time of booking the tour, the company reserves the right to cancel the booking subsequently resulting in the loss of deposit and also apply the cancellation charges as mentioned herein.

To amend, alter, vary or withdraw any tour.

For EMI Transactions, We will not accept refund cases with regard to quality/service related issues once the payment is received. This also include no show full or partly or under ulilastion of services etc

Jurisdiction : For all claims, disputes of whatsoever nature relating to the tours operated, marketed / coordinated by SHRI MAHADEV TRAVELS., the courts in JODHPUR shall alone have jurisdiction and the laws of Republic of India shall apply.

Taxes : Service taxes will be charged as applicable

LIABILITY AND RESPONSIBILITY OF THE COMPANY

The liability of the company is restricted only to the making reservation in accordance with the tourist requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist or account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The company shall in no circumstances whatsoever is liable to the tourist or any other person for any loss or expenses incurred due to:

a. Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourist,

b. Train or flight delays, on account of any reason whatsoever rescheduling or cancellation of train/ flights/ inter-connection meals not being served etc.

c. Any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of force majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever.

d. Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and / or damage or any damage to baggage or personal effects howsoever caused.

e. Death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives at their own cost and consequences.

f. Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management or employees or agents of any independent contractor.

g. Any damages, additional expenses for any consequential losses suffered by the tourist due to cancellation, amendment and or alterations of any of the services of the tour mentioned in the itinerary or brochure by the company after the registration or booking by the tourist.

h. Any sightseeing missed and/ or the program being curtailed after commencement of the tour and / or before the due period on account of force majeure including any unavoidable circumstances and any reason beyond company control including political riots, natural calamity, Floods, Landslides, closure of monument for any reason, monuments under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion, etc , all the loss or expenses will have to be borne by the passengers.

EACH OF THIS CONDITION SHALL BE SEVERABLE FROM OTHER IF ANY PROVISION DECLARED INVALID, ILLEGAL OR UNENFORCEABLE, THEN REMAINING PROVISIONS NEVERTHELESS HAS FULL FORCE AND EFFECT.

Complaints & Grievances : If the passenger has any complaint in respect of the services provided by SMT or any other independent contractor, the passengers shall immediately notify the same in writing to the independent contractor and a copy thereof should be handed over to the Tour Manager to enable SMT to take up the matter with the independent contractor. Any claim or complaint by the passenger must be notified to the company in writing within seven days after the tour completion date. No claims from the passengers will be entertained by the company beyond seven days of completion of the tour. Also, the company shall incur no liability in respect thereof.

LTC / LFC Tours : SHRI MAHADEV TRAVELS is recognized by the Ministry of Tourism, Govt. of India. Our receipts of L.F.C are approved by all Banks and Corporate Offices, including Life Insurance Corporation of India.

General Information : The company reserves the right to unconditionally refuse a booking and terminate all services to a passenger on tour in the event of unreasonable behavior at any time.

Single passenger traveling alone must pay single supplement charges (Single Adult in a room) mentioned in the brochure.

The company solely reserves the right to publish the passengers photograph or group photo taken during the tour or the comments given by them in the brochure.

The information given regarding distances covered, Tour accommodation, prices or any other information in the brochure are on approximate basis and subject to change.

The seats of last row in some of our 3/6/9/25/27/35/41/45/52/56 coaches do not have push back facility. Please make a note of this point, at the time of booking the last row seats. No claim for non push back seats shall be entertained later. Transport charges between Manali - Rohtang Pass and Travel by Pony (horse) or Doli and other incidentals from Gaurikund to Kedarnath / Janaki Chetti to Yamunotri / Katra to Vaishno Devi / Kufri Ice Point and back are not included in the tour fare.

Additional expenditure per head in the tours towards pony, local transport within the City wherever our coaches are not allowed to ply are as follows: Shimla - Kullu - Manali Tour: Rs. 1500/- : Manali - Vaishno Devi Tour: Rs. 4,000/- : Chardham Tour Rs. 1500/- to Rs. 9,000/- Badrinath - Kedarnath Tour: Rs. 1,500/- to Rs. 5,000/- : This information is given to you for the sake of budgeting. The rates are subject to change and are only an approximate estimation. In Hill Stations like Mussoorie and Pilgrim centres like Badrinath Kedarnath & Gangotri - Yamunotri, only smaller buses are allowed to ply in these regions on account of restrictions for Hill Fitness. We are operating 25 / 27 seater coaches to these places. Seats of last row in some of our 25 / 27 seater coaches (i.e., from Seat No. 21 to 25 / 23 to 27) will not have push back facility.

Please purchase entrance tickets from the monuments / Museums directly. There would be a free entrance for children below 5 years. Tourists may carry their luggage in our buses at their own risk and responsibility.

Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to ensure covering of all places. If you happen to miss the bus, you will have to make your own arrangements to reach the next sightseeing spot/point.

Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where the tourist buses cannot ply due to the traffic regulations /conditions, are to be borne by the tourists.

Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain areas and A.C. will not function on hilly roads due to technical reasons.

The Package tours mentioned in the website do not include hotel accommodation, food and other incidentals at Jodhpur. All our buses start from our Jodhpur Office to different destinations in respect of North India Tours and will come back to Jodhpur, after completion of the tour.

No Food will be supplied at Kedarnath, Yamunotri and Vaishno Devi as our Catering units cannot reach these places. You have to take food in the hotel at your own cost at these three places.

Cloak Room. The company does not take any responsibility for their purchases and does not recommend any particular shop.

If the vehicle is held up due to land slides or any other reason en-route the tour, food and accommodation is to be born by the tourists.

General Information : The company reserves the right to unconditionally refuse a booking and terminate all services to a passenger on tour in the event of unreasonable behavior at any time.

Single passenger traveling alone must pay single supplement charges (Single Adult in a room) mentioned in the brochure.
The company solely reserves the right to publish the passengers photograph or group photo taken during the tour or the comments given by them in the brochure.
The information given regarding distances covered, Tour accommodation, prices or any other information in the brochure are on approximate basis and subject to change.
The seats of last row in some of our 9/25/27/35/41/45 coaches do not have push back facility. Please make a note of this point, at the time of booking the last row seats. No claim for non push back seats shall be entertained later. Transport charges between Manali - Rohtang Pass and Travel by Pony (horse) or Doli and other incidentals from Gaurikund to Kedarnath / Janaki Chetti to Yamunotri / Katra to Vaishno Devi / Kufri Ice Point and back are not included in the tour fare.

Additional expenditure per head in the tours towards pony, local transport within the City wherever our coaches are not allowed to ply are as follows: Shimla - Kullu - Manali Tour: Rs. 1500/- : Manali - Vaishno Devi Tour: Rs. 4,000/- : Chardham Tour Rs. 1500/- to Rs. 9,000/- Badrinath - Kedarnath Tour: Rs. 1,500/- to Rs. 5,000/- : This information is given to you for the sake of budgeting. The rates are subject to change and are only an approximate estimation. In Hill Stations like Mussoorie and Pilgrim centres like Badrinath Kedarnath & Gangotri - Yamunotri, only smaller buses are allowed to ply in these regions on account of restrictions for Hill Fitness. We are operating 25 / 27 seater coaches to these places. Seats of last row in some of our 25 / 27 seater coaches (i.e., from Seat No. 21 to 25 / 23 to 27) will not have push back facility.
Please purchase entrance tickets from the monuments / Museums directly. There would be a free entrance for children below 5 years. Tourists may carry their luggage in our buses at their own risk and responsibility.
Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to ensure covering of all places. If you happen to miss the bus, you will have to make your own arrangements to reach the next sightseeing spot/point.
Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where the tourist buses cannot ply due to the traffic regulations /conditions, are to be borne by the tourists.
Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain areas and A.C. will not function on hilly roads due to technical reasons.
The Package tours mentioned in the website do not include hotel accommodation, food and other incidentals at Delhi. All our buses start from our New Delhi Office to different destinations in respect of North India Tours and will come back to Delhi, after completion of the tour.
No Food will be supplied at Kedarnath, Yamunotri and Vaishno Devi as our Catering units cannot reach these places. You have to take food in the hotel at your own cost at these three places.
Cloak Room and Safety Lockers facility are available at Hotel Southern, New Delhi.
Tourists are at liberty to make purchases from anywhere they like. The company does not take any responsibility for their purchases and does not recommend any particular shop.
If the vehicle is held up due to land slides or any other reason en-route the tour, food and accommodation is to be borne by the tourists.